Privacy Policy – e98game Pakistan Data Protection Rules

1. Introduction

This Privacy Policy explains how e98game ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of individuals who use the e98game website and all associated services, including sports betting, casino games, slots, Ludo, the Aviator game, and the VIP Club programme.

e98game is committed to protecting the privacy of every player. We understand that the people using this platform are sharing personal and financial information with us, and we take the responsibility that comes with that seriously. This policy is written to be clear and practical — we want you to actually understand it, not just click through it.

By registering an account at e98game, depositing funds, or using any feature of the platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described here. This Policy should be read alongside our Terms and Conditions, which are available at /terms-conditions.

2. Data We Collect

e98game only collects information that is genuinely needed to operate your account, process your transactions, verify your identity and comply with applicable obligations. We do not collect data for the sake of it. Below is a breakdown of the categories of personal data we collect and why each category is necessary.

We do not collect data about your racial or ethnic origin, political opinions, religious beliefs, health conditions or biometric identifiers unless this is specifically required by applicable law or a regulatory obligation.

3. How We Use Your Data

e98game uses the personal data it collects for the following purposes. We will not use your data for any purpose not listed here without first notifying you and, where required, obtaining your consent.

• Account management: Creating and maintaining your e98game account, processing login and authentication, and managing your preferences and settings.
• Payment processing: Receiving deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard, and processing withdrawal requests to your nominated payment method. All transactions are in PKR.
• Identity and age verification: Confirming you meet the minimum age requirement of 18 years and verifying your identity before processing your first withdrawal, as required by our Terms and Conditions.
• Responsible gaming: Monitoring gaming activity to identify patterns that may suggest problem gambling behaviour. e98game uses activity data to trigger responsible gaming prompts and to enforce any limits or self-exclusion requests you have made.
• Fraud and security: Detecting and preventing fraudulent activity, unauthorised account access, multiple account registrations, and misuse of bonuses or promotions.
• Customer support: Responding to your queries, resolving complaints and providing assistance through live chat, email or phone where applicable.
• Legal compliance: Meeting obligations under applicable anti-money laundering requirements, responding to lawful requests from authorities, and maintaining records as required by law.
• Platform improvement: Understanding how Pakistani players use e98game so we can improve performance, fix issues and develop features that matter most to our users.
• Marketing communications: Sending you information about promotions, bonuses and new features at e98game. You can opt out of marketing communications at any time without affecting your account.

4. Legal Basis for Processing

Every time e98game processes your personal data, there is a legal basis for doing so. The legal bases we rely on are:

• Contract performance: Processing necessary to deliver the services you signed up for — account operation, payments, game access and VIP Club benefits. Without this processing, e98game cannot provide the service.
• Legal obligation: Processing required to comply with applicable law, including identity verification, anti-money laundering checks and the retention of financial transaction records.
• Legitimate interests: Processing for fraud prevention, platform security and service improvement, where our interests do not override your rights and freedoms as a data subject. We assess this balance carefully.
• Consent: Processing for marketing communications and optional analytics cookies. You may withdraw consent for these purposes at any time without penalty.

5. Sharing Your Data

e98game does not sell your personal data to any third party, ever. We do not share your information with advertisers, data brokers or marketing networks. The only circumstances in which e98game shares your data with third parties are as follows:

• Payment processors: Your payment account references and transaction amounts are shared with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, banks, Visa/Mastercard gateways) to process your deposit or withdrawal. These providers operate under their own privacy policies and PCI-DSS security standards.
• Identity verification providers: When you submit your CNIC and selfie for verification, this data is processed by our certified identity verification partner. They retain this data only as long as required for verification and regulatory compliance purposes.
• Game providers: Third-party game providers whose titles appear on e98game may receive technical session data (such as your account identifier and bet amounts) to facilitate gameplay. They do not receive your name, contact details or payment information.
• Anti-fraud and security services: Anonymised or pseudonymised technical data (IP address, device fingerprint) may be shared with fraud detection services to protect the platform and all players.
• Law enforcement and regulatory authorities: Where required by applicable law or a valid official request, e98game will disclose the minimum necessary personal data to the relevant authority. We will notify you of any such disclosure unless prohibited by law from doing so.
• Business transfers: In the unlikely event of a merger, acquisition or sale of e98game's business, your data may be transferred to the successor entity, who will be bound by the same obligations under this Privacy Policy.

6. Data Retention

e98game retains your personal data for as long as it is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The table below summarises our general retention periods:

When the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you personally. Anonymised, aggregated data that cannot identify you may be retained indefinitely for platform analytics.

7. Security Measures

e98game applies a multi-layered approach to data security. We have invested significantly in technical infrastructure to protect player data because we understand that a security failure has real consequences for real people.

• TLS 1.3 encryption in transit: All data transmitted between your device and e98game servers is encrypted using current-generation TLS protocols. The padlock icon in your browser confirms this connection is secure at all times.
• Encryption at rest: Personal and financial data stored on e98game servers is encrypted at the database level. Even in the unlikely event of unauthorised server access, raw data cannot be read without the encryption keys.
• Access controls: Only e98game staff who genuinely need access to personal data to perform their job functions are granted that access. Access is logged and reviewed regularly. No employee has blanket access to all player data.
• Payment credential security: e98game does not store your Easypaisa PIN, JazzCash PIN, bank account passwords or card CVV numbers at any point. Payment credentials are processed exclusively by the respective certified payment gateways. We store only a tokenised reference sufficient to route future transactions.
• Two-factor authentication: e98game supports 2FA on your account. We strongly recommend enabling it for additional protection against unauthorised access.
• Intrusion detection: e98game operates continuous monitoring for unusual access patterns, data exfiltration attempts and other security threats, with automated alerting for the security team.
• Data breach response: In the event of a security incident that affects your personal data, e98game will notify affected players within 72 hours of becoming aware of the breach, as required by applicable standards. We will explain what happened, what data was affected and what steps we are taking.

8. Your Rights

As an e98game player, you have the following rights in relation to your personal data. These are real rights you can exercise at any time by contacting us at support@e98game.biz.

To exercise any of these rights, email support@e98game.biz with the subject "Data Rights Request" and a brief description of what you need. We will verify your identity before acting on any request and will respond within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the extension.

9. Cookies and Tracking Technologies

e98game uses cookies and similar technologies on its website. A cookie is a small file stored on your device that helps the website remember information about your visit. Here is a breakdown of the cookies we use and why:

You can manage optional cookies through your browser settings. Blocking essential cookies will prevent e98game from functioning correctly. For full cookie management, you can also use the cookie preferences panel accessible from the platform footer.

10. Protection of Minors

e98game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in our registration and withdrawal process, and we use third-party age verification services to confirm that players meet the minimum age requirement.

If we become aware that an account has been registered by a person under 18, the account will be closed immediately, all funds will be held pending review, and the matter may be reported to relevant authorities. Any data collected from a minor during the registration process will be deleted as part of the account closure process.

Parents and guardians who believe a minor has registered on e98game should contact us immediately at support@e98game.biz. We will investigate and take action within 24 hours of a verified report.

11. Payment Data and PKR Transactions

All financial transactions on e98game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or a Pakistani bank card, the following applies:

• e98game does not store your Easypaisa or JazzCash PIN, MPIN, or any authentication credential associated with your mobile wallet. These are entered directly into the payment provider's interface, not into e98game systems.
• For card transactions, CVV numbers and full card numbers are processed exclusively by the PCI-DSS Level 1 certified payment gateway. e98game systems receive only a tokenised reference and the last four digits of your card number for display in your transaction history.
• Bank account numbers provided for IBFT withdrawals are encrypted and stored only for as long as required to process the withdrawal, after which they are removed from active systems.
• Transaction amounts, dates and method types are retained as part of your financial history for the periods described in the Data Retention section above.
• You must use a payment method registered in your own name. Depositing using another person's account is a breach of our Terms and Conditions and will result in a fraud investigation.

12. Changes to This Privacy Policy

e98game may update this Privacy Policy from time to time as our services evolve, as applicable laws change, or as we introduce new features that affect how data is processed. When we make changes, the "Last revised" date at the top of this page will be updated.

For material changes — such as changes to what data we collect, new categories of third parties we share data with, or changes to your rights — we will notify you by email to your registered address at least 14 days before the change takes effect. We may also display a notice on the e98game platform for a period after significant updates.

Your continued use of e98game after the effective date of a revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with a change, you have the right to close your account and request deletion of your personal data subject to applicable retention obligations.

13. Contact & Data Requests

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact e98game through the following channels:

• Email: support@e98game.biz — subject line "Privacy / Data Request"
• Live Chat: Available 24/7 from the platform. For data rights requests, you will be directed to submit in writing by email to ensure a proper audit trail.
• Response time: We aim to acknowledge all data-related requests within 48 hours and resolve them within 30 days. Where a request requires more time, we will contact you to explain the extension.

We take privacy complaints seriously. If you are not satisfied with our response to a privacy concern, you may escalate the matter to our compliance team by emailing support@e98game.biz with the subject line "Privacy Escalation".